Privacy Policy

1. Who we are

JoinEcoGrow is the trading name of Originative Pool Limited, a UK-registered company (Company No: 16945804) based in Cardiff, Wales. This policy applies to joinecogrow.com (the public marketing site) and app.joinecogrow.com (the product application). For data protection matters, contact us at founder@joinecogrow.com.

2. Data we collect

We may collect account data (name, email, organisation), platform usage data, technical logs, and environmental records you submit through the product application (for example tree details, photos, coordinates, and reports).

3. How we use data

We use personal data to provide the service, secure accounts, generate reports, support users, improve the platform, and comply with legal obligations.

4. Legal bases (UK GDPR)

Our processing relies on one or more legal bases: contract performance, legitimate interests, legal obligation, and consent where required.

5. Cookies and similar technologies

We use essential cookies for authentication and session management on the product application, plus optional analytics cookies on the marketing site where you consent. See our Cookie Policy for detail.

6. Data sharing

We share data only with trusted processors and service providers needed to run JoinEcoGrow (for example hosting and database services), or where required by law.

7. International transfers

Where data is processed outside the UK, we use appropriate safeguards such as standard contractual clauses or equivalent lawful transfer mechanisms.

8. Data retention

We retain data only as long as needed for service delivery, legal compliance, and dispute resolution. Retention periods vary by data type and contractual requirements.

9. Your rights

Subject to UK GDPR, you may request access, correction, deletion, restriction, portability, or objection to processing. You may also withdraw consent where processing relies on consent.

10. Complaints

If you are not satisfied with our response, you may complain to the UK Information Commissioner's Office (ICO).

11. Contact and related pages

Contact: founder@joinecogrow.com

See also our Terms of Service, Cookie Policy, and Security.